Frequently Asked Questions

link02 accepts registrations from many countries, and Pakistani users can access the platform. However, users in Pakistan must understand that online gambling may be restricted under the Prevention of Gambling Act, 1977 and other applicable laws. link02 does not claim Pakistani government authorisation. It is your sole responsibility to verify whether using the platform is lawful in your jurisdiction before registering.

Yes. link02 is strictly for adults aged 18 and above, or the higher minimum age required by the operator's licence jurisdiction. Age is verified during the KYC process. Any account found to belong to a minor will be closed immediately and all associated balances forfeited. Being 18 does not on its own make gambling lawful in Pakistan — users must satisfy themselves on local law.

For Pakistani users, the primary KYC document is a valid CNIC (Computerised National Identity Card). You may also be asked to provide proof of address and, in some cases, evidence of the payment method used for deposits. Documents must be clear, unedited scans or photos. KYC must be completed before your first withdrawal and may be requested at any point during your account history.

No. link02 operates a strict one-account-per-person policy. Creating duplicate accounts — whether under the same name, device, IP address or payment method — is a breach of our Terms and Conditions. If multiple accounts are detected, all associated accounts may be suspended, bonus balances forfeited and withdrawals withheld pending investigation.

Go to the login page and click 'Forgot Password'. Enter your registered email address and follow the instructions sent to your inbox. If you do not receive the reset email within a few minutes, check your spam folder. If you still cannot access your account, contact support via live chat or email at [email protected] with your registered email address for further assistance.

The payment methods available are displayed in your account cashier at the time of deposit and may vary. link02 references familiar Pakistan payment context — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as general context only. These references do not confirm that any specific provider supports or endorses gambling transactions. Always check the live cashier for current available options.

Minimum deposit amounts are displayed in the cashier at the time of deposit and may differ by payment method. Where PKR is a supported currency, minimum deposit thresholds will be shown in Rupees. We recommend checking the cashier directly for the most current figures, as these can be updated without prior notice.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Estimated timelines are displayed in the cashier. Any pending compliance review or outstanding wagering requirement may delay processing. Withdrawals can only be sent to a payment method registered in your own name. Completed KYC and a clean account status give you the fastest withdrawal experience.

Where PKR is available as a supported currency in the link02 cashier, you can transact in Rupees. Currency availability may vary by payment method and can change over time. Any applicable conversion rates or fees are displayed at the time of the transaction. Always review the cashier for the current currency options available to your account.

Withdrawals may be placed on hold for several reasons: incomplete KYC verification, an active bonus with outstanding wagering requirements, a pending security or fraud review, or a chargeback dispute on the account. If your withdrawal has been held, check your email for any communication from the support team and respond promptly. You can also contact support directly via live chat for a status update.

link02 covers a broad range of sports betting markets. Pakistani users will find cricket well represented, including PSL T20 fixtures, ICC tournaments, bilateral series and domestic competitions. Football, UFC, tennis and a range of other international sports are also available. Live in-play betting is offered on major events. Market availability and odds fluctuate in real time — check the sportsbook for current listings.

The link02 casino catalogue includes live dealer games — such as live roulette, live blackjack, live baccarat and game show titles — alongside a range of video slots and instant-win games. Live casino tables are hosted by professional dealers in real time. The full game library is accessible from the casino section of your account once registered and verified.

Casino and instant game outcomes on link02 are determined by certified Random Number Generation (RNG) processes. This means each spin, card draw or dice outcome is statistically independent and cannot be predicted or manipulated. The server-side game record is the authoritative result in any dispute. Sports betting odds reflect market pricing and are subject to the house margin disclosed in the applicable market.

Yes. link02 is optimised for mobile browsers and performs well on Android and iOS devices — the dominant device types used across Pakistan from Karachi to Peshawar. Live casino streaming requires a stable internet connection; a 4G or Wi-Fi connection is recommended for the best experience. No dedicated app download is required — the platform runs directly in your mobile browser.

If your connection drops during an active bet or live casino round, the server-side record continues to process the game outcome. For sports bets already confirmed before the disconnection, the result stands as recorded on the server. For casino games, any round in progress at the time of disconnection is resolved according to the server record. Contact support if you believe a discrepancy exists — the server log is the authoritative reference.

Welcome bonus offers, where active, are displayed on the promotions page or during the registration and first-deposit flow. Eligibility, minimum deposit requirements, bonus value and wagering conditions are disclosed at the point of offer. Read the specific bonus terms carefully before claiming. link02 does not guarantee that any specific offer is live at the time you register — check the promotions section for current active offers.

A wagering requirement (also called a rollover) specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in eligible bets before requesting a withdrawal of bonus-related winnings. Not all games contribute equally — slots often contribute 100% while live casino games may contribute less. Full details are in the specific bonus terms.

Yes. All bonuses on link02 carry an expiry date stated at the point of award. If the wagering requirement is not met within the stated period, the bonus and any associated winnings are forfeited. There is no extension available once a bonus has expired. We recommend reviewing the expiry period before claiming any offer and only claiming bonuses you intend to use within the stated timeframe.

When you have both a real-money balance and an active bonus balance, the platform applies them according to the specific bonus terms. Typically, real-money funds are used first. Any winnings generated while a bonus is active may be subject to wagering requirements before withdrawal. Review your account balance breakdown and the applicable bonus terms in your account dashboard for the exact rules that apply to your current offer.

Yes. If you no longer wish to use an active bonus, you can request its removal through the Bonus section of your account settings or by contacting support. Forfeiting a bonus removes it and any associated wagering requirements from your account. Note that any winnings generated while that bonus was active may also be voided as part of the forfeiture. Confirm the implications with support before proceeding if you are unsure.

Use a strong, unique password for your link02 account — do not reuse passwords from other platforms. Enable two-factor authentication (2FA) in your account security settings for an additional layer of protection. Never share your login credentials with anyone, including family members. Log out from shared devices and do not save your password in public or work browsers. If you suspect unauthorised access, contact support immediately.

Contact the link02 support team immediately via live chat or by emailing [email protected]. Describe the suspicious activity and your account will be placed under a security review. Change your password immediately if you still have account access. link02 investigates all reported security incidents as a priority. Do not attempt to reverse any transactions directly — let the support team guide the process.

Log in to your account and navigate to Account Settings, then the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR, as well as net loss limits over the same periods. Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off period. These tools are available to all registered users at no cost and are designed to be used proactively.

Self-exclusion suspends your account from all betting and casino activity for a period you choose — from 6 months up to 5 years, or permanently. It can be activated directly from the Responsible Gambling section of your account settings without needing to contact support. Once active, the exclusion period cannot be shortened. All marketing communications are paused automatically. If you need help activating it, contact support and your request will be treated as urgent.

Any verified real-money balance in your account at the point of self-exclusion remains available for withdrawal, subject to completed KYC verification and any outstanding wagering requirements. Bonus balances are forfeited upon self-exclusion. Contact support to arrange the withdrawal of your remaining balance during the exclusion period. The Platform will assist with this process as a priority.

The primary support channel is live chat, accessible from within your logged-in account. For non-urgent queries, you can email the team at [email protected]. Please note that email addresses on this platform are displayed as plain text only — they are not clickable links. For account security or self-exclusion requests, live chat is the fastest route. The support team aims to respond to all email queries within 5 business days.